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VA Pittsburgh Healthcare System

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Appointments

Local Patient Access Data

Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.

Scheduling Primary Care Appointments

If you need to make, cancel or reschedule a primary care appointment, or if you are running late to an existing appointment:

  • For appointments at Pittsburgh-based facilities, contact the Primary Care Call Center at 866-482-7488, extension 22-3000
  • Contact your assigned community based outpatient clinic for appointments scheduled at a CBOC

Please bring the following with you to your appointment:

  • your insurance card
  • a list of your current medications
  • your appointment confirmation letter

Canceling Primary Care Appointments

If you must cancel an appointment, please do so one to two days in advance of your scheduled appointment so we can make the appointment available for other Veterans.

Text Message Appointment Reminders

You can now receive a text message reminder of clinic appointments through the AudioReminder phone system. The text message will include the appointment date, time and location, and if you have multiple appointments on the same day, the system will send a separate message for each appointment.

You can opt-in for the text message reminders at Patient Registration at either the H.J. Heinz or University Drive campuses. There is no charge for this service, but standard text messaging rates from your cell phone provider may apply. Once you sign-up to receive text message reminders, you will no longer receive a phone call reminder for appointments.

Our No-Show Policy

You are considered a "No Show" if you miss an appointment or if you arrive more than 20 minutes after your scheduled time without first alerting the clinic. In the event that you arrive more than 20 minutes late for your appointment time, we reserve the right to reschedule your appointment.

Scheduling Behavioral Health Appointments

To schedule, reschedule, or cancel a behavioral health appointment at the University Drive Consolidation Building, or if you are running late to an appointment, please call the Behavioral Health Call Center at 412-360-6600.

Walk-in Behavioral Health Evaluations

We are prepared to help you as soon as you are ready. If you feel you need our services, or if you have a referral for Behavioral Health from another department, just go to the front desk at Reception Area 1, Monday through Friday from 8 a.m. to 4 p.m. A psychologist will see you that day for a full assessment.

Canceling Behavioral Health Appointments

If you won't be able to keep an appointment for any reason, please let us know by calling the Behavioral Health Call Center at 412-360-6600 as soon as possible. We would appreciate a call to let us know you won’t be coming, even if it's right before the appointment. We will then be able to alert your provider. We might also be able to accommodate you at a later time. Timely cancellations will also allow us to schedule one of your fellow veterans sooner.

Contact

Primary Care Call Center
866-482-7488 Ext. 22-3000

Behavioral Health Call Center
412-360-6600