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VA Pittsburgh Healthcare System

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Patient Information

Before you Visit

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Determine Your Eligibility
Use our eligibility page to apply for VA health care benefits and confirm that you are eligible to receive VA care.

Schedule an Appointment
Eligible veterans should contact us to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.

Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period.

Veterans Choice Program
The VA recently modified its 40-mile eligibility requirement for the Veterans Choice Program. As a result, more Veterans will be now be able to access non-VA care.

During Your Stay or Care

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Advance Directives
Advance directives address important decisions about your end-of-life care, treatment and services.

Patient Education
We want to assist you in learning more about your condition, how to live a healthy lifestyle, and ways to self-manage your own health.

Customer Service
A number of programs have been established to assist you in the event you have a concern or complaint. Let us help you resolve your issue.

After Your Visit

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Virtual Lifetime Electronic Record
VA Pittsburgh Healthcare System encourages Veterans who use VA and non-VA doctors to sign up for the Virtual Lifetime Electronic Record program.

Billing and Insurance
Depending on your benefits, you may need to pay copayments for your VA care. We can also file claims with your private health insurance to help pay for our services.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.

Caregiver Support Program
VA supports a unique program that lends a helping hand to individuals who care for Veterans.