VA Pittsburgh Healthcare System
Park & Shuttle at VA Highland
The Park & Shuttle service between our Highland Drive lot and University Drive medical center is discontinued effective May 1, 2017.
We introduced the Park & Shuttle at VA Highland last spring, offering shuttle service between our Highland Drive and University Drive campuses, primarily for Veterans and their companions.
The service helped alleviate congestion in the University Drive parking garage during an improvement project to an ancillary lot (Lot 7). The project made more than 100 spaces unavailable for several months.
When the parking Lot 7 improvement project was complete, we continued to run the shuttle to evaluate its potential to become a permanent service and a solution to ongoing parking constraints. While the service was very well-received by users, the ridership trends and operational costs did not support it as a service we can continue.
We know the parking garage is sometimes congested, and have been working on improvements over the last year. We added dozens of spaces to the ancillary lot (Lot 7) as part of last year’s improvement project, our valet service reconfigured how they arrange parked cars to expand capacity, and our schedulers are working to better spread appointments across all weekdays and time slots.
We continue to explore additional ways to improve parking at University Drive. An interdisciplinary team was recently convened to develop and implement strategies to that end.
We are informing patients through appointment reminder letters and calls, and making phone calls to users.
If you have further questions, please contact our Office of Veterans Experience at 412-360-3614.