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VA Pittsburgh Healthcare System

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Appointments

Schedule a VA Appointment

There are many ways for Veterans to make health care appointments.

  • If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
  • If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1.

Schedule an Appointment

By Phone

Follow the instructions on this page on how to make an appointment by phone at this facility.

Online

VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.

If you have VA health care benefits, you can schedule your VA primary care appointments online if you:

With your online account, you’ll also be able to:

  • Track the status of requests
  • Send messages about requested appointments
  • Get notifications about appointments
  • Cancel appointments
Schedule a VA appointment online.

Upgrade your Existing Accounts

Scheduling Primary Care Appointments

If you need to make, cancel or reschedule a primary care appointment, or if you are running late to an existing appointment:

  • For appointments at Pittsburgh-based facilities, contact the Primary Care Call Center at 866-482-7488, extension 22-3000
  • Contact your assigned community based outpatient clinic for appointments scheduled at a CBOC

Please bring the following with you to your appointment:

  • your insurance card
  • a list of your current medications
  • your appointment confirmation letter

Canceling Primary Care Appointments

If you must cancel an appointment, please do so one to two days in advance of your scheduled appointment so we can make the appointment available for other Veterans.

Direct Schedule Specialty Care

Veterans no longer need a primary care referral for routine visits to some specialty care clinics. VA Pittsburgh is in the first phase of the national rollout of direct scheduling services, which will improve the overall Veteran experience and access to care. Learn more about services available via direct scheduling.

Text Message Appointment Reminders

You can now receive a text message reminder of clinic appointments through the AudioReminder phone system. The text message will include the appointment date, time and location, and if you have multiple appointments on the same day, the system will send a separate message for each appointment.

You can opt-in for the text message reminders at Patient Registration at either the H.J. Heinz or University Drive campuses. There is no charge for this service, but standard text messaging rates from your cell phone provider may apply. Once you sign-up to receive text message reminders, you will no longer receive a phone call reminder for appointments.

Our No-Show Policy

You are considered a "No Show" if you miss an appointment or if you arrive more than 20 minutes after your scheduled time without first alerting the clinic. In the event that you arrive more than 20 minutes late for your appointment time, we reserve the right to reschedule your appointment.

Scheduling Behavioral Health Appointments

To schedule, reschedule, or cancel a behavioral health appointment at the University Drive Consolidation Building, or if you are running late to an appointment, please call the Behavioral Health Call Center at 412-360-6600.

Walk-in Behavioral Health Evaluations

We are prepared to help you as soon as you are ready. If you feel you need our services, or if you have a referral for Behavioral Health from another department, just go to the front desk at Reception Area 1, Monday through Friday from 8 a.m. to 4 p.m. A psychologist will see you that day for a full assessment.

Canceling Behavioral Health Appointments

If you won't be able to keep an appointment for any reason, please let us know by calling the Behavioral Health Call Center at 412-360-6600 as soon as possible. We would appreciate a call to let us know you won’t be coming, even if it's right before the appointment. We will then be able to alert your provider. We might also be able to accommodate you at a later time. Timely cancellations will also allow us to schedule one of your fellow veterans sooner.

Information to Help You Decide about Where to Receive Your Care

VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care. Before making an appointment, you can find out the following information for a VA location:

  • Wait times for primary care, mental health, and some of the commonest specialties
  • If same day services are available in primary care and mental health
  • If Telehealth is available in primary care and mental health
  • If it has an emergency room
  • Facility contact information
  • Veteran satisfaction scores
  • Quality information comparing each VA and local area non-VA healthcare facilities

VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.

Contact

Primary Care Call Center
866-482-7488 Ext. 22-3000

Behavioral Health Call Center
412-360-6600