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VA Pittsburgh Healthcare System

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Pittsburgh Veterans Engineering Resource Center (VERC)

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The Pittsburgh Veterans Engineering Resource Center (VERC) is one of four centers nationwide. These centers facilitate innovative solutions to health care delivery challenges identified by national, network, and facility leadership as well as propose important opportunities for change and improvement. The responsibility of each VERC is to integrate the principles of systems engineering into the fabric of health care delivery across the VHA. The four VERCs function as collaborative entities among VA professionals and one or more schools of engineering, business schools, psychology departments, national medical, engineering labs, or health care professional training and research programs.

Since our inception in 2009, the Pittsburgh VERC has led over 100 health care improvement projects on local, VISN, and national levels. Using a multidisciplinary approach, we:

  • Analyze data and processes to build a foundation for improvement.
  • Design and re-engineer to provide customized tools and solutions for Veterans and employees.
  • Implement projects by leading teams and communicating opportunities at a local and national level.

VERC Overview

VERC staff are industrial and systems engineers, project managers, improvement specialists, researchers, leaders, and academics with expertise in areas such as:

Three different sized and colored gears with the words 'analyze,' 'design/reengineer' and 'implement' superimposed.
  • Lean and Six Sigma
  • Computer simulation models
  • Enterprise and project management
  • Database design and development
  • Queuing methods and models
  • Human factors engineering
  • Health care process optimization
  • Knowledge management and education
  • Scheduling optimization
  • Statistical process control
  • Data mining and predictive modeling
  • Health care operations research


Veterans Engineering Resource Center
Building 70, Room BA-014
1010 Delafield Road
Pittsburgh, PA 15215

Mission & Vision

Our Vision
To become a world class leader in improving health care.

Our Mission
The VA Pittsburgh Healthcare System Veterans Engineering Resource Center is committed to lead the continuous improvement of health care in Veterans Health Administration through the application of knowledge and expertise in Systems Engineering and Operations Management.